Changing Your ADP Order: You may change your Auto Delivery selections at any time by logging into your Sound Concepts account. It is recommended that you make changes 5 days before the ship date to ensure you get the correct items. You are responsible to make any adjustments before your monthly shipment date.

ADP Cancellation: To cancel ADP please call Sound Concepts at 888.285.6320 - ADP cannot be cancelled online.

Backorder Policy

Occasionally there are items that are temporarily out of stock. Please note the following when you place your order:

	All back ordered items will be shipped within 1 business day of being received into inventory.

	If an order has 1 or more items that are on backorder, ALL items will be held until the backordered items are available to ship.

	If you need your order immediately, please call Sound Concepts at 888.285.6320 to place your order to ensure you can get your items on time.

eBooks

Downloading and Viewing:

	Make sure you have the latest version of Adobe Acrobat or Reader Installed (free download at www.Adobe.com)

	Once Adobe Acrobat or Reader is installed, you will need to download the FileOpen plugin. You can do so by going to www.FileOpen.com - More Info Below

	It is recommended that you use Firefox or Internet Explorer to download

	Review all security systems (their own computer system and the ISP) to insure content is not being blocked.

	You will be asked to enter a username and password when viewing your ebooks. This is the same username and password you use to login to the Sound Concepts website.

I get a blank screen when I try to view my eBook, what do I do?

Most commonly this means you have not installed or successfully installed the FileOpen plugin. Try installing it again and/or restart your computer if you have not already done so.

MAC USERS:
By default PDF files will try to open with a program called "Preview" that comes standard with all MACs. To get around this you simply download the file to your desktop. Make sure you've installed Adobe Acrobat or Reader (free download at www.Adobe.com). Then right click the file, select "Open With", and then select Adobe Reader or Acrobat depending on which program you have installed. Once you have the FileOpen plugin installed to Adobe Acrobat or Reader you will then be asked to enter your password and should then able to view your ebook.

I'm getting a message that says "Error 5", what do I do?

If you receive an error message labeled “Error 5,” while installing the FileOpen plugin then you will be unable to download the installer until you get rights to download from your network administrator.

iTools with IntelliDisc

If you are experiencing trouble using iTools online, it is recommended that you first installed the latest version of Adobe Flash Player (free downlaod at www.Adobe.com) and then restart your computer before calling Sound Concepts. You may also email iTools Support at support@itoolsalert.com

Q: How do I install Flash Player?

A: Each web-browser has its own directions for installation of Adobe's Flash Player.

for Firefox:

1- Go to http://get.adobe.com/flashplayer/ and click the "Agree and install now" button
2- Save the file "install_flash_player.exe" to your computer
3- Run the file. This can be done by double-clicking the executable itself in your computer,
or double-clicking the "install_flash_player.exe" file in the Firefox Downloads window.
4- Be sure to close ALL Firefox windows that are open, including the Downloads window.
The player installation will stop if there are open Firefox windows. If this occurs, close ALL
Firefox windows and press the "Try Again" button.
5- Let the installation finish

for Safari:

1- Go to http://get.adobe.com/flashplayer/ and click the "Agree and install now" button
2- Save the file "install_flash_player.exe" to your computer
3- Run the file. This can be done by double-clicking the executable itself in your computer, or double-clicking the "install_flash_player.exe" file in the Firefox Downloads window.
4- Be sure to close ALL Safari windows that are open, including the Downloads window.
The player installation will stop if there are open Safari windows. If this occurs, close ALL Safari windows and press the "Try Again" button.
5- Let the installation finsih

for Internet Explorer:

1- Go to http://get.adobe.com/flashplayer/ and click the "Agree and install now" button
2- A yellow information bar should appear at the top of the window that says
"This site may require the following ActiveX control: 'Adobe Flash Player Installer' from
'Adobe Systems Incorporated'. Click here to install...." Click the information bar.
3- After clicking the information bar, a small menu should appear, with one of the items being
"Install ActiveX control..."
4- The page should reload. A security-warning window should appear asking "Do you want to install this software?"
5- Press the "Install" button
6- Wait until you see a flash-movie playing on Adobe's web-site. Below the movie, there will be a box that says
"Installation Complete".
7- Restart Internet Explorer by closing and re-opening it.

Q: How do I get past the loading progress bar for iTools? It keeps getting stuck.

A: There are a few things one can do to fix this problem:

• Be sure your Flash Player is up to date. You can visit the Adobe website to see what version you have, and to download any updates you may need. This link will help you check and update Flash Player: http://www.adobe.com/software/flash/about/
• Reload the page by clicking the "Refresh" button (usually a button with arrows going in circles or opposite directions) or by pressing F5.
• Clear your web-browser's cache:

for Firefox:

1- Open the menu: Tools->Options...
2- Go to the "Privacy" Tab and click on the "Clear Now..." button inside the "Private Data" group
3- Uncheck all options except the "Cache" option and click the "Clear Private Data Now" button

for Safari:

1- Open the menu: Edit->Empty Cache
2- An Alert Box will pop up asking, "Are you sure you want to Empty the Cache?" Click "Empty" to clear all Safari's cache.

for Internet Explorer 6.0:

1- Open the menu: Tools->Internet Options
2- In the "General" tab, click the "Delete Files..." button inside the "Temporary Internet Files" group.
3- Then click "OK" to delete temporary internet files.

for Internet Explorer 7.0:

1- Open the menu: Tools->Internet Options
2- In the "General" tab, click the "Delete..." button in the "Browsing History"
3- Under the "Temporary Internet Files" group, click the "Delete Files..." button
4- Click the yes button

Q: ITools seems to be behaving erratically. What should I do?

A: Be sure your Flash Player is up to date. You can visit the Adobe website to see what version you have, and to download any updates you may need. This link will help you check and update Flash Player: http://www.adobe.com/software/flash/about/

Q: I installed Flash Player, but ITools is still displaying a message that I do not have the latest version. What is wrong?

A: The reason for this occurence is that you actually do not have the latest flash player in your web-browser.
However, this does not mean that you have not installed it.
Often, the browser needs to be completely restarted in order for any changes to take effect.

The following suggestions may prove to be useful:

1- Close your web-browser window and then re-open it.
2- Be sure your Flash Player is up to date. You can visit the Adobe website to see what version you have, and to download any updates you may need. This link will help you check and update Flash Player: http://www.adobe.com/software/flash/about/
3- Follow the instructions on how to install the latest Flash Player.

Rewards Program Basics

	Rewards Credit: All credits will show as a pending status for 30 days and will be available for redemption after the 30 days has past.

	Redemption: The price for each item you select to redeem with your Rewards points must be equal to or less than the amount of your available Rewards balance. Partial credits cannot be applied to one item.

	Renewal: The Rewards program does not currently renew automatically. You may see the status of your Rewards account by logging in to your account. To renew please call Sound Concepts.

Shipping Methods

Sound Concepts ships via UPS for all shipments within the continental United States. You may select a shipping method of either UPS 3 day select, UPS 2 day air, UPS Next Day Air. We do not offer weekend delivery; for example if an order were placed on a Friday for Next Day delivery, it wouldn’t be delivered until Monday.

Shipments shipped to Alaska and Hawaii must ship UPS 2 day or UPS Next Day because UPS 3 day select is a ground service. All orders shipped outside the United States are shipped via UPS International; the only exception are orders shipped to Canada which may be shipped Canada Post (however, this service is quite slow).

Shipping Methods Available Online (tracking included with all UPS shipment types):

UPS Shipping Methods: (UPS Does NOT Deliver to P.O. Boxes)

	UPS Ground: 5–7 business days (not guaranteed)

	UPS 3 Day: Guaranteed 3 day delivery

	UPS 2 Day: Guaranteed 2 day delivery

	UPS Next Day - Guaranteed overnight delivery (weekends and holidays excluded)

USPS Priority Mail: A 3 Day Service (not guaranteed, no tracking available)

Shipping for iPrint Orders

All business card/iPrint orders will be printed within 5 days and then shipped via the method selected. The following shipping options are available for the continental 48 U.S. States:


		- Standard Shipping (UPS Ground) $5.95 for the first, +$3.00 for each additional card - Express Shipping (UPS 2-Day) $15.95 for the first, +$4.00 for each additional card

Please note that the day the product ships is not counted as a shipping day. UPS does not ship to P.O. Boxes, be sure to put in a complete street address to avoid order being returned. For Information on alternative shipping methods (USPS flat rate and Canada Post) call Sound Concepts.

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